Important guidelines for customers

To ensure a smooth and efficient cleaning service, please note the following guidelines:

• Payment: Payment is due within 24 hours of service completion. If you have not paid your fee within 24hrs of it being complete there will be a $15 extra fee that will apply. If left unpaid before the next cleaning day, we will be unable to perform the cleaning.
• Accessibility: Please ensure our cleaning team has clear and safe access to your property.
• Pet safety: For the safety of our cleaners and your pets, please secure any dangerous or aggressive animals.
• Pet Hair: There will be an extra charge of $20 if there is an excess of animal hair.
• Prior to the cleaner’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaners to remove these items, we are happy to do so and will add the additional billing time with corresponding charges. If we do arrive and items have not been picked up there will be a minimum of an extra $20 fee added on top of your original quote for the time it takes the cleaner to tidy up.

Customer satisfaction

Your satisfaction is our priority. If you are not completely satisfied with the cleaning service, please notify us within 24 hours of the service completion. We will arrange for our cleaners to return and rectify the issue to your satisfaction.